Shipping Policy

At Giyaan (accessible via https://giyaan.com/), we strive to deliver an exceptional, reliable, and highly structured e-commerce shopping experience. We understand that transparent and predictable logistical parameters are vital to building long-term merchant relationships with our customers. This Shipping Policy details our systematic protocols regarding order processing, transit milestones, uniform flat-rate fee structures, shipment tracking capabilities, and handling exceptions.

Our store specializes in contemporary women’s apparel, offering a comprehensive selection of women’s tops, bottoms, and coordinated seasonal pieces. To protect the integrity of your order from our fulfillment facility directly to your destination address, we manage our operational pipeline through strict timeframes and trusted logistical network partnerships.

By placing an order on our platform, you acknowledge, accept, and agree to the operational schedules, cutoff benchmarks, and carrier delegation structures outlined herein. If you require clarity regarding any specific logistics metric, our customer support infrastructure details are listed at the conclusion of this document.

1. Core Shipping Matrix & Delivery Timelines

To provide maximum transparency, the following matrix summarizes our absolute operational standards for domestic order preparation and transportation:

2. Detailed Handling Protocols & Processing Sequences

The handling timeframe represents the interior preparation phase required to accurately sort, verify, inspect, pack, and secure your items before final courier handoff. For Giyaan, our standard order handling window is fixed at 1 to 2 business days. This timeframe operates strictly on a Monday through Friday schedule, excluding designated nationwide statutory holidays.

During this phase, our warehouse operations team carries out several critical quality control steps:

• Inventory Validation: Each piece, whether a delicate lace blouse, tailored trousers, seasonal knitwear, or a watch, is matched against our primary digital warehouse database to prevent incorrect size, color, or style variant fulfillment.
• Physical Quality Control Inspection: All tops and bottoms undergo a thorough review to ensure stitching alignment, hem continuity, button placement, and fabric integrity meet our design standards. Watches are checked for case condition, strap or bracelet fit, clasp function, and correct timekeeping before they are packed.
• Industrial Protective Packaging: Apparel is folded and enclosed within clean poly-wrapping before placement inside secure transport shipping mailers or corrugated outer containers. Watches are placed in a protective box before packing to guard against pressure and impact. This prevents dust, moisture, and damage during long-haul transport.
• Document Generation: A secure packing slip is printed alongside a unique commercial shipping label generated directly from our merchant carrier account, establishing the tracking sequence.

Please note that handling times may extend slightly during high-volume promotional periods or traditional winter holiday seasons due to carrier queue caps. However, our primary commitment remains focused on dispatching orders within the designated 48-hour window.

3. Daily Order Cutoff Mechanics

To maintain a streamlined sorting workflow, our digital merchant platform enforces a firm daily order cutoff time at 5:00 PM Eastern Standard Time (EST), Monday through Friday. The timing of your order placement affects processing timelines as follows:

4. Transit Timelines & Carrier Network Parameters

Once our fulfillment team hands over your securely prepared parcel to a logistics partner, the transit timeline officially begins. For all domestic locations within our shipping zones, the designated transit timeframe ranges from 3 to 7 business days.

To ensure secure, high-quality nationwide transport, Giyaan partners with three premier logistics corporations:

• United States Postal Service (USPS): Utilized frequently for residential delivery routes, regional P.O. Box address options, and final-mile residential distributions.
• United Parcel Service (UPS): Maintained for standard ground logistics, bulk deliveries, and commercial regional sorting corridors.
• FedEx Ground / Home Delivery: Selected for its comprehensive nationwide hub-and-spoke sorting network and highly dependable cross-regional travel capabilities.

Carrier assignment is determined dynamically by our automated system when your shipping label prints. This selection depends on regional carrier capacities, package volume profiles, and the destination zip code to ensure your items travel along the most efficient path.

Please note that total delivery times depend on both internal handling and carrier transit timelines. Combined, the total time from transaction checkout to final package arrival typically spans 4 to 9 business days. Giyaan is not directly responsible for weather disruptions, seasonal network bottlenecks, or random routing delays managed by the respective carrier hubs.

5. Per-Item Shipping Rates

Giyaan charges standard domestic shipping at $4.95 per order. The same rate applies to every product category, including tops, and bottoms, and to every destination within our domestic shipping zones.

6. Digital Traceability & Order Tracking Protocols

Giyaan provides end-to-end digital tracking for every shipment. As soon as your package transfers to USPS, UPS, or FedEx, our e-commerce platform automatically generates and sends a shipping confirmation email to the address provided during checkout.

This tracking notice includes:

• The specific assigned shipping carrier link (USPS, UPS, or FedEx).
• Your unique alpha-numeric tracking sequence number.
• A direct digital portal link to review step-by-step sorting updates.

Important Notice regarding system updates: Once you receive your tracking number, the carrier network may require 24 to 48 hours to scan the physical barcode into their digital system. Until that initial scan occurs at a regional sorting hub, your tracking link may show a “Status Not Available” or “Pre-Shipment Info Sent” notification. This is standard logistical behavior and does not indicate a processing error.

7. Address Verification & Modification Conditions

Customers are fully responsible for ensuring their delivery address is accurate, complete, and properly formatted during checkout. Please verify apartment numbers, suite codes, street names, and zip codes prior to submitting payment.

Because our warehouse team prioritizes rapid order handling, processing sequences begin shortly after order submission. If you discover an error in your shipping destination details, you must contact our support desk immediately at support@giyaan.com.

We can modify delivery destinations only if the request is received and processed before the package leaves our warehouse facility. Once a package is transferred to a courier partner (USPS, UPS, or FedEx), Giyaan cannot alter routing paths, recall shipments, or arrange cross-country redirections. If a package is misdelivered or returned to our facility due to an inaccurate address provided at checkout, the customer will be responsible for any additional costs to reship the order.

8. Protocols for Missing, Delayed, or Damaged Shipments

While we partner with reliable national carriers, unforeseen transit issues can occasionally occur. We handle these situations through clear, structured resolution protocols:

Damaged Delivery Claims

If your package arrives damaged due to rough transit conditions, please document the outer mailer and the affected item immediately. Send clear digital photographs along with a description of the issue to support@giyaan.com within 48 hours of delivery. Our support team will review the damage and arrange for a complimentary replacement package to be dispatched.

Delivered but Missing Packages

If your tracking details indicate a package was “Delivered,” but you cannot locate it at your residence or property, please complete the following verification steps before contacting support:

• Check alternative delivery locations, including side porches, parcel lockers, utility boxes, or neighboring doorways.
• Confirm with family members or property managers who may have accepted the parcel on your behalf.
• Wait an additional 24 hours, as carriers occasionally scan tracking barcodes prematurely while the delivery vehicle is still en route.

If the package remains missing after these steps, please contact your local postal branch, UPS facility, or FedEx terminal to initiate an official trace request. Let our support team know your trace number so we can monitor the investigation. Please note that Giyaan cannot issue refunds or replacements for orders where the carrier provides verified GPS delivery documentation confirming drop-off at the checkout address.

9. Customer Care & Logistics Contacts

Our dedicated support desk monitors all logistics, routing, tracking updates, and order adjustments. If you have questions about your order, our products, or transit status, please reach out to us using the official contact information below: