Return and Refund Policy

At Giyaan (accessible via https://giyaan.com/), we believe our commitment to an exceptional customer experience extends far beyond the point of checkout. We understand that finding the perfect fit, silhouette, or drape for women’s tops and bottoms online, or the right watch for yourself or someone else, requires flexibility and complete confidence. To build a reliable, trust-driven relationship with our community, we have structured a highly transparent, risk-free return and refund system.

Our core refund philosophy is simple: absolutely no fees. We do not impose restocking charges, processing fees, or hidden transaction penalties. Furthermore, we provide complimentary prepaid return shipping labels for all qualifying domestic returns. This means that if a piece does not meet your expectations, sending it back costs you nothing.

Please read this document carefully to familiarize yourself with our accepted timelines, item conditions, processing structures, and administrative steps required to complete a return or exchange.

1. Policy Overview Matrix

To ensure clear, straightforward guidelines, the table below outlines our primary return and refund parameters:

2. Return Eligibility & Material Conditions

To qualify for a full refund of your purchase price, returned items must meet strict structural and hygienic standards. Because we carry delicate women’s apparel, returned items must arrive back at our facility in their original condition.

An item is fully eligible for a return if it meets the following criteria:

• Timeframe Constraint: The return must be requested and sent within 60 calendar days of the delivery date verified by carrier tracking.
• Original Unworn State: The apparel must not have been worn (except for brief indoor try-ons to verify fit), washed, dry-cleaned, or exposed to moisture.
• No Alterations or Damage: The piece must be free of stains, makeup, deodorant residue, pet hair, perfume, fabric softeners, or smoke odors. Altered items (hems adjusted, straps shortened, etc.) are ineligible.
• Tags Attached: All original manufacturer hangtags, security ribbons, and packaging labels must remain securely attached to the garments.

Giyaan reserves the right to perform a thorough quality control inspection on all returned parcels. Items returned in damaged, soiled, or washed condition do not qualify for a refund. In these cases, our support team will contact you, and the items may be sent back to your original shipping address.

3. Step-by-Step Return Process

We have simplified our return process to ensure a hassle-free experience. Please follow these steps to return your items:

1. Submit a Request: Email our customer care desk at support@giyaan.com. Please write “Return Request – [Your Order Number]” in the email subject line and specify which items you wish to return.
2. Receive Your Prepaid Label: Within 24 business hours, our support team will email you a complimentary, prepaid domestic return shipping label (USPS, UPS, or FedEx). You do not need to purchase postage.
3. Pack the Items Securely: Place the items in their original protective poly-bags and wrap them carefully. For watches, place the watch in its original box with all accessories, then pack the box inside a sturdy outer carton with enough padding to keep it from shifting in transit. Secure the garments in the original shipping box or a comparable durable mailer. Print your prepaid return label and attach it firmly to the outside of the package, ensuring all old shipping labels are covered or removed.
4. Handover to the Carrier: Drop off the parcel at any official service counter or authorized collection point for the designated carrier (USPS, UPS, or FedEx). We recommend obtaining a drop-off receipt to secure a traceable record of the shipment.

4. Detailed Refund Timeline & Issuance

Once your return package arrives at our central processing warehouse, our quality assurance team will verify its contents and inspect the garments. This inspection process is typically completed within 1 to 2 business days of arrival.

Once approved, we will issue your refund to your original payment method (e.g., Visa, Mastercard, American Express, Discover, PayPal, or Apple Pay). We complete this transaction within 7 business days of warehouse approval.

Please note that banking institutions and credit card issuers may require additional time to post funds to your account. This processing window typically ranges from 2 to 5 business days after we authorize the refund, depending on your bank’s policies. Giyaan has no control over these internal banking timelines. If your refund is approved and you have not received it after 10 business days, please contact your financial institution for assistance.

5. Our Fee Policy: No Restocking, Return, or Transaction Costs

We believe returns should be simple and fair. Giyaan maintains a strict zero-fee policy for all returns.

6. Exchange Protocols

If you need a different size, color, or a completely different style, we recommend using our streamlined exchange process:

The fastest and most reliable way to secure your replacement item is to follow our standard free return process to send back your original garment. Once your return is initiated, place a new order online at https://giyaan.com/ for your preferred size or style. This prevents your desired item from selling out during return transit. Once we receive your returned package, we will issue a full refund to your original payment method.

7. Damaged, Defective, or Incorrect Items

Every item is inspected before shipping, including a timekeeping and clasp check on each watch. However, if you receive an item with a manufacturing defect, fabric damage, a watch that does not keep time correctly, or an incorrect style, size, or color, please notify us immediately.

Please contact us at support@giyaan.com within 48 hours of delivery with:

• Your order number.
• A brief description of the issue or defect.
• Clear digital photos of the damage or the incorrect item.

Once verified, we will arrange for a prompt replacement or issue a full refund. We provide complimentary prepaid shipping labels for these returns to ensure the process is fast, easy, and completely free of charge.

8. Customer Support & Returns Inquiries

Our dedicated support team is available during regular business hours to assist you with return labels, tracking updates, and refund inquiries: