Q: What is your return window?

A: We offer an extended return window of 60 days from the date your package is officially marked as delivered by the carrier.

Q: Do you charge restocking or return fees?

A: No, never. We maintain a strict zero-fee policy. There are absolutely no restocking, handling, processing, or transaction fees deducted from your refund.

Q: Is return shipping free?

A: Yes! When you request a return, we will email you a prepaid domestic return shipping label at no cost to you. You do not need to purchase postage.

Q: How long does it take to receive my refund?

A: Once your return package is received and inspected at our warehouse, we process refunds within 7 business days. Depending on your financial institution, the funds may take an additional 2 to 5 business days to post to your original payment method.

Q: How much does shipping cost?

A: Standard domestic shipping within the United States is $4.95 per order. 

Q: How long does order processing and delivery take?

A: We process orders in 1 to 2 business days. Once processed and handed over to our shipping carriers (USPS, UPS, or FedEx), standard domestic delivery generally takes 3 to 7 business days depending on your location.

Q: Do you offer tracking details?

A: Absolutely. As soon as your order ships from our warehouse, we will email you a shipping confirmation containing a tracking link so you can monitor your parcel’s journey.

Q: Which payment methods do you accept?

A: We accept PayPal, debit cards and credit cards, covering Visa, Mastercard, American Express and Discover. 

Q: Is shopping on Giyaan secure?

A: Yes. Our entire website, checkout portal, and account pages utilize premium Secure Sockets Layer (SSL/TLS) encryption technology. We are fully PCI-DSS compliant and never save or store your raw payment details on our servers.

Q: In what currency will I be billed?

A: All transactions, order pricing, and shipping fees on our website are calculated and billed in United States Dollars ($ USD).

Q: How do I find the correct size for tops and bottoms?

A: Each of our apparel products features a dedicated, detailed sizing chart link on its product page. We highly recommend measuring your bust, waist, and hips to compare against our charts before completing your purchase.

Q: How should I care for my Giyaan apparel?

A: Material composition varies between our fine knits, delicate blouses, and structured trousers. Please refer to the fabric care instruction label sewn directly on the inside seam of each garment for specific washing, drying, and ironing guidelines.

Store: Giyaan

Website: https://giyaan.com/

Email: support@giyaan.com

Support Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST), Monday through Saturday

Note: We are closed on Sundays. Emails sent on Sunday will be handled in chronological order starting early Monday morning.