Cancel & Change Order Policy

Last Updated: October 2026

At Giyaan (accessible via https://giyaan.com), this policy explains how to cancel an order or change it after you have placed it, and what happens once a parcel is already on its way.

Picking the wrong size on a knit or the wrong wash on a pair of jeans is easy to do at eleven at night. This page is written so that fixing it costs you one email.

By placing an order, you agree to the terms below. If your question about a change is not answered here, email us at support@giyaan.com and we will be glad to help.

Cancel and Change at a Glance

Canceling Within 24 Hours

Email us within 24 hours of your order confirmation and the order is canceled. No reason is needed. The full amount, including the shipping charge, is refunded to your original payment method, and the refund timeline is set out in our Return & Refund Policy.

Changing Within 24 Hours

In the same 24 hours you can change the shipping address, swap an item, pick a different size or color, or adjust the quantity. Email the order number and the change you want. If the new item costs more we send a secure payment request for the difference; if it costs less we refund the difference.

After 24 Hours

If 24 hours have passed but the parcel has not left the shop, we will still cancel it. Write to us, we check the handling queue, and if the label has not been created the order is pulled and refunded in full.

After Dispatch

Once a tracking number exists the parcel is with the carrier and cannot be recalled. You still have two ways out: refuse the delivery when it arrives, and it comes back to us; or accept it and email us for a prepaid return label, which is sent within 1 business day. Either way the order is refunded in full under our Return & Refund Policy.

Orders We Cannot Cancel

• Final sale items once handling has begun.
• Orders that have already been assigned a tracking number, which can be returned instead.

If your situation falls just outside one of these, write to us anyway.

Address Corrections

A wrong apartment number or a typo in the street can be fixed at no charge any time before the label is created. After that, write to us anyway and we will ask the carrier to redirect; if the carrier cannot, we replace or refund the order once the parcel returns to us.

Cancellations We Initiate

Occasionally we have to cancel an order ourselves, usually because the last piece in a size was sold at the same moment or the payment could not be verified. We email you the reason the same day and refund the full amount, including shipping, to your original payment method.

Changes to This Policy

This page may be updated from time to time. The date at the top shows the current version, and an order is handled under the version live when it was placed.

Order Change Questions

Put the order number in the subject line and tell us what you want changed. Short emails get the fastest answers.

Thank you for shopping with us, and for leaving the house in a knit and a pair of jeans you did not have to think about twice.