Return & Refund Policy

Last Updated: October 2026

At Giyaan (accessible via https://giyaan.com), we would rather you tried a knit on at home with the tags still on than guessed from a screen. This policy exists so that sending something back is as uncomplicated as ordering it was.

You have 30 days from delivery to return any item. A prepaid return label is emailed within 1 business day of your request, your refund is completed within 7 business days of the item reaching us, and there are no fees of any kind.

By making a purchase, you agree to the terms below. If anything about a return is unclear, email us at support@giyaan.com before you pack it and we will walk you through it.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers every item sold on our website, whether you are returning it because it is defective or simply because it did not suit you. Returns are made by mail using the label we email, and refunds are issued in USD to the payment method you used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit. Your request reaches us within 30 days of the delivery date shown in tracking.
• Item condition. The item is unworn and unwashed, with no marks, scent or alteration.
• Packaging and tags. Tags are still attached and the original packaging is included.
• Proof of purchase. Your order number or the confirmation email, so we can match the return to the order.

Trying a top or a pair of jeans on at home, in front of your own mirror, counts as unworn. Walk around the room in them if it helps you decide.

4. How to Start a Return

1. Email support@giyaan.com with your order number and the item you are returning. A reason is welcome but not required.
2. Within 1 business day we email you a prepaid return label and a short confirmation of what we expect back.
3. Pack the item with its tags and packaging, attach the label and drop the parcel at any location for the carrier named on it.
4. Keep the drop-off receipt until your refund confirmation arrives. We watch the tracking on our side as well.

No printer? Say so in your email and we send the label in a format the carrier can scan from your mobile screen at the counter.

5. Return Address

Returns are received at the address below. The emailed label is already addressed, so there is nothing to copy out by hand.

6. Refund Processing and the 7 Business Days Commitment

When your parcel arrives, we inspect the item within 1 to 3 business days and email you the outcome either way. Approved refunds go straight to your original payment method, and customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

Your bank or card issuer may take a further 2 to 5 business days to show the credit on your statement. If 10 business days have passed since our refund confirmation and nothing has posted, write to us and we will send you the transaction reference to give your bank.

7. No Fees, in Any Form

• No restocking fee. We do not charge to put an item back on the shelf.
• No processing fee. Inspection and refund handling cost you nothing.
• No out-of-pocket shipping. The return label is prepaid and emailed to you.
• Full purchase price refunded. The amount you paid for the item is the amount returned.

When a return is our fault, because the item was damaged, defective or not what you ordered, the original shipping charge is refunded too. On a change-of-mind return the original shipping charge is retained.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, has a fault or is not the item you ordered, email us within 7 days of delivery with a photograph. These requests go to the front of the queue. You choose a replacement or a full refund including the original shipping. In most cases there is no need to send the item back; when we do need it, a prepaid return label is emailed within 1 business day.

9. Exchanges

The fastest way to a different size or color is to return the item and place a new order, because the new order ships as soon as it is placed instead of waiting for the return to arrive. If you would rather have a direct exchange, email us and we arrange one with free shipping in both directions. If the item you want is out of stock by the time your return arrives, we refund the original in full and tell you the moment it is back.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase.
• Items that have been worn, washed or altered.
• Items returned without their tags or original packaging.
• Items without proof of purchase.
• Gift cards.
• Free promotional items included with an order.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

If you are not sure whether an item can go back, send a photo and ask. We answer before you pack.

Thank you for shopping with us, and for leaving the house in a knit and a pair of jeans you did not have to think about twice.